Customer Service QA Specialist

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Monitor daily customer support interactions across chats and emails to ensure compliance with Growe’s quality standards and policies;
• Provide structured and constructive feedback to customer support agents based on quality assurance (QA) evaluations;
• Identify areas for improvement in agent performance and develop action plans for continuous development;
• Analyze customer inquiries, identifying trends and recurring issues to enhance service quality;
• Create and maintain reports on key quality assurance metrics, such as customer satisfaction scores and resolution effectiveness;
• Collaborate with the customer support team to implement best practices and establish measurable performance goals;
• Work closely with leadership to refine QA standards and ensure alignment with company objectives;
• Contribute to the development and continuous improvement of customer support monitoring processes;
• Maintain up-to-date knowledge of Growe’s products and services to ensure accurate evaluations and feedback.

Experience you’ll need to bring:

• Intermediate level of English (written and spoken);
• Experience in customer service, with at least 1 year in a quality assurance or specialist role;
• Strong analytical skills to assess data, identify trends, and provide actionable insights for improving customer interactions;
• Experience with reporting tools such as Excel, Google Sheets, PowerPoint, or specialized QA reporting software;
• Proficiency in evaluating and improving customer service processes;
• Advanced or upper-intermediate English verbal and written proficiency.

• Strong organizational skills to manage multiple evaluations and reports simultaneously;
• Excellent attention to detail to ensure accuracy in feedback and assessments;
• Ability to provide constructive feedback professionally and effectively;
• Proactive problem-solving skills to identify and address service gaps;
• Adaptability to a fast-paced environment and evolving customer needs;
• Ability to work independently and as part of a team in a remote or office setting.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.